If you’re seeking a full-time, permanent role offering stability and development, the Hire Controller position may stand out as an ideal opportunity. While the specific salary is not disclosed, the job comes with a comprehensive package, including weekday working hours only, a robust pension scheme, and several attractive staff perks.

As a Hire Controller, you’ll be at the heart of the customer journey. You’ll be responsible for guiding tool hire orders from interpretation of customer need, right through to invoice, while communicating across phone and email. Maintaining high standards of customer service is central to this role.

The Role: Day-to-Day Responsibilities

In this position, your main tasks will involve responding promptly and professionally to all customer enquiries and ensuring that orders are handled efficiently. Achieving conversion targets from quote to order is part of the job, which involves keeping in close contact with both customers and suppliers. You’ll be required to multitask and handle administrative duties accurately, as well as resolve any issues efficiently.

Your day will also encompass team collaboration, as you play a vital role in business growth. You’ll liaise with suppliers to deliver timely equipment, and you’ll interact with various internal systems for processing orders and communication. Delivering clear information, meeting KPIs, and adapting to a fast-paced environment are key elements of the position.

Pros: Benefits and Highlights

The range of benefits is a definite plus. Employees enjoy free tool hire, regular Monday to Friday working hours, and a generous holiday allowance with purchase schemes for even more flexibility. Additional perks like life assurance, gym discounts, health plans, and exclusive shopping discounts really add to the package, making this an appealing choice for those who value work-life balance and staff support.

Structured in-house and external training opportunities make this a positive environment for those seeking growth. Employees are encouraged to develop professionally, and the company actively fosters diversity and inclusion, including its Disability Confident status, ensuring accessibility for all qualified applicants.

Cons: Potential Drawbacks

On the downside, if you thrive working remotely or value flexible location arrangements, this role’s onsite requirement could be a limitation. Performance expectations can be high as you must meet set KPIs across a variety of tasks. Being at the centre of customer communications means you’ll need resilience, especially under pressure and during busy periods.

The fact that salary information is not provided may not suit those who want clarity before applying. Experience within an office or contact centre is preferred, which might limit access for those new to customer service environments.

Verdict: Should You Apply?

For candidates looking to grow within an established company offering plenty of benefits and a clear career structure, the Hire Controller job stands out. Strong communication skills, a drive to meet targets, and readiness for hands-on, fast-paced work will make you a good fit. If you value stability, professional development, and supportive benefits, this could be worth your application.