The Manager, Customer Engagement and Event role presents a unique opportunity for professionals experienced in events, marketing, and client management. This full-time position offers a dynamic workplace where you can drive meaningful customer engagement initiatives that truly impact commercial growth. While salary specifics are not stated, the role promises exposure to key business areas and ownership of end-to-end event strategies.

This position will suit someone who enjoys managing multiple priorities, collaborating across departments, and delivering high-quality experiences to enhance customer relationships. You’ll need strong project management skills and the ability to lead both internal teams and external vendors.

A background in financial services, particularly working with high-net-worth (HNW) clients, will be advantageous. Excellent communication skills, commercial acumen, and a results-driven mindset are essential to succeed and thrive in this environment.

Main Duties and Day-to-Day Responsibilities

You will be planning and executing customer engagement campaigns and diverse event programmes. These initiatives are designed to support business targets and improve client relationships through effective strategies, budgeting, and post-event analysis.

This role demands you coordinate cross-functional teams and manage agency partners and suppliers, overseeing everything from venue selection to on-site logistics and event execution. Your remit includes both large-scale and personalised HNW experiences, ensuring attention to detail throughout.

As the Manager, you will create yearly and quarterly engagement calendars, aligning activities with business priorities. Your ability to manage risk, compliance, and governance will be key to maintaining brand standards and regulatory requirements.

You’ll also support initiatives that increase client touchpoints, such as branch activations, wellness sessions, and follow-up client journeys to drive measurable outcomes and sustained engagement.

Your success will be evaluated based on campaign impact, client feedback, and business results.

What Makes This Role Stand Out

This position offers clear ownership of important customer experience initiatives, allowing you to see the tangible impact of your efforts on business growth and client satisfaction.

The opportunity to shape engagement strategy for HNW clients and broader customer bases builds an exciting and varied workday. Your creative concepts will be put to the test in real-life projects.

Managing agency and vendor relationships allows you to develop both your leadership and negotiation skills in a hands-on way.

Being part of an organisation that values diversity, flexible working, and professional development ensures you can grow while maintaining work-life balance.

Your achievements will be recognised and feed directly into business success, which is highly rewarding for driven professionals.

Potential Downsides to Consider

Event management is often deadline-driven and can require problem-solving under substantial pressure, especially during live activations or critical campaigns.

The need to ensure strict compliance with governance, regulation, and risk management means attention to detail is a must.

You’ll need to coordinate with many stakeholders with different priorities, which can make cross-team work challenging at times.

This role requires a high degree of accountability—mistakes can have reputational consequences for the business.

Flexibility is important; campaigns or events may sometimes require work outside standard office hours or fast pivots in planning.

Our Verdict

The Manager, Customer Engagement and Event role is a fantastic opportunity for candidates seeking ownership and tangible results in their careers. With its dynamic environment and a focus on collaboration, creativity, and commercial impact, this job promises both challenge and reward. Prospective applicants with event or marketing backgrounds and a passion for delivering customer excellence will find this an attractive and fulfilling position.