The Team Lead – Service Delivery role is designed for IT professionals ready for the next step in leadership. This is a full-time position with night shift hours, ideally suited to those comfortable supervising IT teams, managing KPIs, and ensuring excellence in client service. Competitive salary and benefits, such as medical insurance and onboarding, are part of the package, though exact salary details are not disclosed upfront.

Daily Responsibilities and Workflow

Team Leads oversee IT technicians, distribute workloads, and make sure all team actions meet strict company standards. Expect to monitor KPIs closely.

You’ll evaluate performance, give feedback, and initiate corrective measures for your team. Training is a continuous process, which ensures everyone’s skills stay sharp.

Night shift work is required, giving you a unique work schedule that avoids daytime traffic and distractions. Some project-based travel is also possible.

Leadership and communication skills in English (C1 level) are essential. Excel skills are also a must for effective reporting and team management.

Expect a hands-on, dynamic work environment where you play a critical role in shaping outcomes for both clients and team members.

Advantages of the Role

Leaders benefit from comprehensive onboarding, a buddy program, and internal career development. These ensure you feel supported and empowered from the start.

The company culture is purpose-driven, directly investing profits into impactful social initiatives. Employees can take pride not only in their work but in the company’s broader mission.

Downsides to Consider

The requirement to work night shifts may disrupt personal routines. This schedule won’t suit everyone, especially those who value daytime activities.

Occasional travel interrupts routine, and the pressure of KPIs and people management demands sustained energy and focus. Leadership brings responsibility, both rewarding and challenging.

The Verdict

For candidates ready for a true leadership position in IT, the Team Lead – Service Delivery opportunity offers real career and community impact. It’s ideal for ambitious professionals who thrive on responsibility and night work. Consider your readiness for a leadership commitment and unconventional schedule before you apply.